Pharmacy - VA Ann Arbor Healthcare System
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VA Ann Arbor Healthcare System



About the Program

The VA Ann Arbor Healthcare System pharmacy processes more than 2,000 prescriptions daily. Many of these prescriptions are filled by the Central Mail-out Pharmacy (CMOP). Prescriptions may be refilled by telephone or on the Internet.

Services Offered

Automated Refill Line

An automated refill line is available for all VA Ann Arbor Healthcare System patients. Please call 734-769-7100, press option 3 when the automated message begins to play to reach the pharmacy.

  1. After you have dialed the number, wait for the automated attendant to answer.
  2. Enter your entire social security number, then press the # key. Wait for an answer.
  3. Press 2, then wait for an answer.
  4. Press 1, then wait for an answer.
  5. Enter the prescription number, then press the # key. Wait for an answer.
  6. To refill additional prescriptions, press 1 and repeat the process.

If you are using the automated refill line, all refills should be ordered at least ten days prior to when the refill is due, to ensure prompt processing and delivery time.

Internet Refills

Prescriptions may also be filled online using VA's My HealtheVet program. You will need a user ID and password to log in. If you do not have one, you can easily get one by creating your personal profile.

Refills at VA Ann Arbor Healthcare System Pharmacy

Veterans are encouraged to refill their prescriptions by phone or Internet. Because of our patient workload, prescriptions cannot usually be refilled in person at the pharmacy windows in Ann Arbor or Toledo.


Ann Arbor Outpatient Pharmacy

Monday - Friday 8:00 a.m. - 6:00 p.m.
Saturday & Sunday 8:00 a.m. - 4:30 p.m.

Toledo Community-based Outpatient Clinic Pharmacy

Monday - Friday 8:00 a.m. - 4:45 p.m.

Inpatient Pharmacy

Open 24 hours a day, 7 days a week, 365 days a year.

Pharmacy Administration Office

Monday - Friday 8:00 a.m. - 4:30 p.m.

All of the above services, except for the inpatient pharmacy, are closed on all federal holidays.

Contact Info


  • Outpatient Pharmacy
    Hospital, first floor
    Room D196

Contact Number(s)

  • 866-316-9350 Ext. 1
  • 734-769-7100 Ext. 3

Hours of Operation

  • Mon-Fri 8:00am-6:00pm
    Sat and Sun 8:00am-4:30pm