VA Ann Arbor Healthcare System
Current Operating Status
As of Monday, May 24, 2021 2:25 PM EDT
Effective May 24th, 2021, VAAAHS has implemented the following updates to its visitor policy:
All patients and visitors must continue to wear masks and observe social distancing while at the LTC Charles S. Kettles VA Medical Center or Community Based Outpatients Clinics in Flint, Jackson, or Toledo. Visitors will be screened for COVID-19 symptoms prior to entering any VAAAHS facility.
Veterans attending at VAAAHS facility for outpatient procedures may have one visitor accompany them to the outpatient clinic, emergency department, or ambulatory procedural visits.
Visiting hours are from 8:00 a.m. to 7:00 p.m., daily. Inpatient Veterans receiving routine medical care are allowed one visitor at a time in their room. There is no time limit to the duration of the visit if it does not interfere with the ability to deliver care. VAAAHS staff may require certain visitors to wear additional Personal Protective Equipment.
Visitors wishing to see Veterans receiving End of Life care may have a maximum of 2 visitors in their room at a time. There is no limit to the number of visitors that may visit. Visiting hours for Veterans receiving End of Life care are 24 hours per day, 7 days per week. There is no limit on the length of visits or number of visits if it does not interfere with the ability to deliver care. VAAAHS highly encourages collaboration between primary care teams and families of the Veteran receiving End of Life care.
All inpatient and outpatient visitors with non-urgent concerns should contact the Patient Advocates Office by emailing VHAANNPatientAdvocates@va.gov or call 734-845-5615 during normal business hours.
Emergency concerns after hours should call 734-845-5279 or 734-842-2122.
As of May 21, 2021, VA Ann Arbor Healthcare System has administered more than 61,100 COVID-19 vaccinations.
President Joe Biden signed the SAVE LIVES act into law March 24, expanding VA’s legal authority to provide COVID-19 vaccines to all Veterans, their spouses, and caregivers regardless of their VA health care enrollment status.
In accordance with the new law, VA Ann Arbor Healthcare System (VAAAHS) must continue to prioritize vaccinations and healthcare delivery for Veterans already enrolled in VA care.
VAAAHS is asking those that would like to receive their vaccine at the LTC Charles S. Kettles VA Medical Center in Ann Arbor, or one of our community based outpatient clinics in Flint, Jackson, or Toledo, Ohio to sign up using VA's Keep Me Informed tool.
Appointments are available Monday – Friday, with limited hours on Saturday.
For Medical Center in Ann Arbor, call (734) 222-7100
Appointments start at 8:15 a.m. with the last appointment at 4:15 p.m.
For Toledo Outpatient Clinic, call (419) 259-2000
Appointments start at Starting at 8:15 a.m. with the last appointment at 3:45 p.m.
For Flint Outpatient Clinic, call (810) 720-2913 x52641
Appointments start at Starting at 8:15 a.m. with the last appointment at 5:30 p.m.
For Jackson Outpatient Clinic, call 517-764-3609 x52529
Appointments start at 8:30 a.m. with the last appointment at 3:15 p.m.
You'll be monitored for 15 minutes after your vaccination, so plan your time accordingly.
If you are coming for your second vaccine dose, please remember to bring the Vaccine Card you were given when you received your first dose.
- Emergency: 911
- Veterans Crisis Line: 1-800-273-8255 (Press 1)
- 24 Hour Nurse: 734-769-7100 x55290 or 1-800-361-8387 x55290
- Change Your Appointment: 734-769-7100 or
1-800-361-8387, press 2
- Media Inquiries: Normal Business Hours
- National Veterans Helpline: 1-800-507-4571
- Patient Locator: 734-769-7100 or
- Pharmacy Refill: 734-769-7100, option 3 or 1-866-316-9350,
- Staff Locator: Not Available
- Telephone Care: 734-769-7100 x55290 or 1-800-361-8387 x55290