Veterans Transportation Service - VA Ann Arbor Healthcare System
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VA Ann Arbor Healthcare System


Veterans Transportation Service

Veterans Transportation Service Logo

What We Do

The mission of the Veterans Transportation Service (VTS) is to improve the quality of life for Veterans by increasing access to health care through integrated and cost-effective transportation solutions. The VTS program is active at the Ann Arbor VA Medical Center (VAMC) and is intended to assist Veterans (both inpatients and outpatients) with transportation needs to appointments. We offer many services that help to meet Veteran needs, from local shuttles to our outpatient clinics on Packard and Green road, daily shuttle trips to outlying communities and door to door transportation for qualified Veterans.

Eligibility Requirements for Beneficiary Travel and Veterans Transportation

Beneficiary Travel:

VA travel pay reimbursement through the Beneficiary Travel programs may pay Veterans back for mileage and other travel expenses to and from approved health care appointments. Find out if you’re eligible and how to request reimbursement.

Veterans Transportation Services:

The VTS program provides transportation from your location to your VA medical appointment and back to your location free of charge.

Scheduling Transportation

To schedule transportation for upcoming appointments, Veterans must contact the Ann Arbor VAMC Transportation dispatcher by phone at 734-222-7145, not later than 4 p.m. the duty day prior to the scheduled appointment. We are staffed at this number from 5:30 a.m. to 6:30 p.m. Monday through Friday, excluding federal holidays. Voicemail is available at all other times.

Veterans Transportation Ridership Guidelines

The following guidelines are provided for Veterans taking advantage of this service. Riding the shuttle is dependent upon space:

  1. You MUST have a scheduled appointment at the Ann Arbor VAMC or one of its supported Community Outpatient Clinics (CBOCs).
  2. Canteen Service is available at the Ann Arbor VAMC and Toledo CBOC locations for you to purchase meals and/or snacks.
  3. NO alcoholic beverages are allowed in any government vehicle or vehicle contracted by the government.
  4. If you are intoxicated or uncooperative you will not be permitted to ride.
  5. To schedule a ride please call the Transportation Dispatch team as indicated above.
  6. You MUST notify/contact us if your appointment is cancelled, rescheduled or you make other transportation arrangements.
  7. You MUST notify/contact VTS Office a minimal of 48 hours to arrange Special Mode transportation.
  8. If you use a motorized scooter or an amigo, please make us aware of this when you call.

All riders using the VTS services or those of the contractors are required to sign and agree to the terms of our rider’s agreement, including care givers, family or guests. The agreement as written cannot be altered or changed in any fashion by riders. Should you have concerns with the agreement you are required to contact the VTS Mobility Manager or VTP Chief with your concerns in writing. You are cautioned that you may not be able to use the service until the resolution of your dispute and the agreement is signed. We make every attempt to assist Veterans wherever we can, however, at times it must be noted that serving the majority is our goal and meeting the needs of a single rider may not be possible.

Checking In For Departures

VA Ann Arbor operates on a schedule daily, for all shuttle services, you may contact our dispatch center at any time prior to the departure of the shuttles to ensure you are listed for transport.

For patients who qualify to be transported from their homes to appointments, you must ensure that you contact the Ann Arbor VAMC VTS dispatcher no later than 4 p.m. the work day prior to transportation needs. VTS and its contractors begin calling patients directly after 4 p.m. Monday through Friday to verify the appointment and pick up time along with location. As a matter of comfort, we can normally tell you the name of the driver who will pick you up.

Contact Info


  • VA Ann Arbor Healthcare System

Contact Number(s)

  • 734-222-7145

Hours of Operation

  • 5:30 a.m. - 6:30 p.m.