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VA Ann Arbor Healthcare System

 

Beneficiary Travel Electronic Funds Transfer (EFT) Information

May 1, 2013
                       
Dear Veteran,

This letter is to notify you of upcoming changes in processing beneficiary travel payments at the VA Ann Arbor Healthcare System (VAAAHS).  Currently, these payments are received either by cash at the hospital or through a check in the mail. 

Starting June 1, 2013, the VAAAHS will process travel payments to your bank account by direct deposit (also known as an Electronic Funds Transfer, or EFT).  This change is necessary to meet new Department of Treasury requirements to reduce cash and eliminate paper checks.   

Based on information from the Veterans Benefits Administration (VBA), you already have VBA payments directly deposited in your bank account.  On June 1, 2013, the VA Ann Arbor Healthcare System will begin directly depositing beneficiary travel payments to this same account.  VBA provided us with your bank deposit information as of September 2012.  If you have changed your bank since September or do not currently receive VBA direct deposits, please provide us with your updated banking information. 

Here is what you’ll need to do:

1. Read the Frequently Asked Questions.

2. Complete the Direct Deposit Enrollment Form if your banking information has changed since September 2012 (or if you are not currently receiving VBA payments).  Once completed, this form will enable the VA to register your bank account information in the VA payment system so that your future claims can be directly deposited in your bank account.  Again, please fill out the form completely and return by May 15, 2013 to avoid processing delays.

3. Return the completed form back to the VAAAHS.
• Bring it to the Agent Cashiers Office.
• Mail it to:  VA Ann Arbor Healthcare System
ATTN: Agent Cashier – 04C
        2215 Fuller Road 
       Ann Arbor, MI 48105
• Notify the Agent Cashier anytime your banking information changes. Please note that changing your banking information for payments received from the Veterans Benefit Administration will not automatically update your bank information here.

Direct deposits to your bank account should (1) reduce time spent waiting in lines, (2) eliminate delays associated with check processing, and (3) provide a safer way to receive payments.  The deposit will be in your bank account within 3-5 business days.  After June 1, 2013, cash payments will no longer be available at the Agent Cashiers’ window.  Cash will be available one time if it is necessary for your return home. Once this one-time exception is used, all future payments will be by direct deposit or check.

We have included a ‘Frequently Asked Questions’ information sheet for your review.

If you have additional questions, please contact the VAAAHS between 8:00 a.m. and 4:30 p.m., Monday through Friday at (734) 845-5204 or (800) 361-8387, then dial extension 55204.

The VA Ann Arbor Healthcare System is committed to providing you world class healthcare and services and we appreciate your understanding and commitment to helping implement this change in payment processing. 

RANDALL E. RITTER, MBA, FACHE
Acting Director