About the Program

The VA Ann Arbor Healthcare System pharmacy processes more than 2,000 prescriptions daily. Many of these prescriptions are filled by the Central Mail-out Pharmacy (CMOP). Prescriptions may be refilled by telephone or on the Internet.

Services Offered

Automated Refill Line

An automated refill line is available for all VA Ann Arbor Healthcare System patients. Please telephone one of the following numbers -

• 1-866-316-9350 (toll free), option 1
  or
• 734-769-7100, option 3

1. After you have dialed the number, wait for the automated attendant to answer.
2. Enter your entire social security number, then press the # key. Wait for an answer.
3. Press 2, then wait for an answer.
4. Press 1, then wait for an answer.
5. Enter the prescription number, then press the # key. Wait for an answer.
6. To refill additional prescriptions, press 1 and repeat the process.

If you are using the automated refill line, all refills should be ordered at least ten days prior to when the refill is due, to ensure prompt processing and delivery time.

Internet Refills

Prescriptions may also be filled online using VA's My HealtheVet program. You will need a user ID and password to log in. If you do not have one, you can easily get one by creating your personal profile.

Refills at VA Ann Arbor Healthcare System Pharmacy

Veterans are encouraged to refill their prescriptions by phone or Internet. Because of our patient workload, prescriptions cannot usually be refilled in person at the pharmacy windows in Ann Arbor or Toledo.

Hours

Ann Arbor Outpatient Pharmacy

Monday - Friday 8:00 a.m. - 6:00 p.m.
Saturday & Sunday 8:00 a.m. - 4:30 p.m.

Toledo Community-based Outpatient Clinic Pharmacy

Inpatient Pharmacy

Pharmacy Administration Office