VA Ann Arbor Healthcare System

 

About the VA Ann Arbor Healthcare System

Since 1953, VA Ann Arbor Healthcare System (VAAAHS) has provided state-of-the-art healthcare services to the men and women who have so proudly served our nation. We consider it our privilege to serve your healthcare needs in any way we can. More than 61,000 Veterans living in a 15-county area of Michigan and Northwest Ohio utilized the VAAAHS in fiscal year 2013.

The main hospital campus located in Ann Arbor serves as a referral center for specialty care and operates 105 acute care beds and 40 Community Living Center (extended care) beds. More than 550,000 outpatient visits were made at our facilities in fiscal year 2013; there were nearly 5,500 inpatient episodes of care provided in the hospital and extended care center.

Community-Based Outpatient Clinics

In addition to our main facility in Ann Arbor, we offer services in three community-based outpatient clinics. These clinics are located in —

Mission

Honor America's Veterans by providing exceptional healthcare that improves their health and well-being.

Vision

VA Ann Arbor Healthcare System will continue to be the benchmark of excellence and value in healthcare and benefits by providing exemplary services that are both patient-centered and evidence–based.

This care will be delivered by engaged, collaborative teams in an integrated environment that supports learning, discovery and continuous improvement.

It will emphasize prevention and population health and contribute to the nation's well-being through education, research and service in national emergencies.

Strategic Goals

Our strategic goals and objectives are to:

  • Provide accessible and timely clinical, support, and administrative services
  • Provide comprehensive continuum of services that are Veteran – or customer – centered
  • Continuously improve the quality and safety of patient care through evaluation, root cause analysis, and systems redesign
  • Provide a high quality, pleasing and sustainable environment for Veterans, employees, and visitors and ensure the ability to respond to emergencies
  • Be recognized as an employer of choice and recruit, develop, motivate, and retain a competent, committed, and diverse workforce that provides high quality services
  • Cultivate strong research and medical education programs
  • Be excellent stewards of VA resources
  • Be visible in the communities we serve
  • Establish or expand programs/services where clinical need is demonstrated, cost/benefit analysis supports, and current capacity is maximized
  • Provide a high quality and safe environment for patients, employees, and visitors
  • Recruit, retain, and develop high quality staff
  • Cultivate strong research and medical education programs
  • Achieve financial stability

Values


Integrity: Act with high moral principle. Adhere to the highest professional standards. Maintain the trust and confidence of all with whom I engage.

 

Commitment: Work diligently to serve Veterans and other beneficiaries. Be driven by an earnest belief in VA’s mission. Fulfill my individual responsibilities and organizational responsibilities.

 

Advocacy: Be truly Veteran-centric by identifying, fully considering, and appropriately advancing the interests of Veterans and other beneficiaries.

 

Respect: Treat all those I serve and with whom I work with dignity and respect. Show respect to earn it.

 

Excellence: Strive for the highest quality and continuous improvement. Be thoughtful and decisive in leadership, accountable for my actions, willing to admit mistakes, and rigorous in correcting them.